Terms & Conditions
These Terms and Conditions govern your relationship with Punjab Travelz . References to “We,” “Us,” and “Our” pertain to Punjab Travelz. The content on our website is for informational purposes only. By using our services, you agree to comply with these terms, and you should read them carefully.
Passenger Responsibilities:-
As a passenger, you are responsible for providing valid and accurate documentation, including entry and exit visas of your concerned destination. Your passport must have at least six months of validity prior to your flight. You must comply with applicable laws; failure to do so may result in fines or denial of boarding. Punjab Travelz is not liable for any loss arising from non-compliance with these requirements.
Personal Details:-
You must ensure that all personal details provided during booking are correct. The name on your ticket must match your passport exactly. Once tickets are issued, any correction requests may incur penalties, and full name changes are not permitted. Tickets are non-transferable.
Travel Policies and Regulations:-
Punjab Travelz is not liable for any damages resulting from incorrect travel details, including dates and destinations. It is the payee’s/traveller’s responsibility to verify all details prior to ticket issuance.
Travel Plan Change Policy:-
Changes to your travel plans may incur penalty fees after ticket issuance. A reissue fee may apply, in addition to any fare or tax differences. Please notify us of any changes at least 72 hours prior to your departure. Date change quotation can change any time due to fare and seat availability.
Payment Transfers:-
Prices may fluctuate & not guaranteed until tickets have been paid for in full and issued and are subject to change at any time until until full & final payment is made. Tickets will only be issued upon receipt of full payment in our bank account. Credit card transactions may include a merchant fee. Notification of payment is required, and it is customer’s responsibility to notify us.
Liability for Visas & Permits:-
It is your responsibility to ensure that all travel documents comply with applicable laws. Punjab Travelz is not liable for any fines incurred due to insufficient documentation.
Passport Validity:-
Ensure your passport is renewed if it is set to expire within six months of your travel date. Each country has specific entry requirements that must be adhered to.
Cancellation Fee:-
In the event of a cancelled flight, Punjab Travelz is not obligated to issue a full refund. Cancellation fees may apply, and refunds will depend on the amount retained by the airline, which can be up to 100% of the ticket price. Passenger cancellations will incur a $150 fee plus any airline charges. Please notify us about your cancellation for your travel plans at least 48 hours prior and on working days.
Right to Refund:-
Refunds will only be processed when funds are received from the airline or relevant supplier. This process may take several weeks, depending on circumstances and airline’s policy.
Booking Reconfirmation:-
It is the passenger’s responsibility to confirm flight details directly with the airline at least 72 hours prior to travel. Punjab Travelz is not responsible for notifying you of any changes. Airlines reserve the right to cancel flights prior to ticketing and change the flight schedule at any time prior to departure.
Ticket Verification:-
It is your responsibility to check that your tickets have been received and are accurate before departure. Please call us if there are any concerns regarding your issued tickets.
Credit Card Fees:-
Surcharges apply for credit card payments. When paying via credit card, you agree not to claim these surcharges from Punjab Travelz. Fees vary by card type.
Airport Check-in Requirements:-
For domestic flights, check-in is required at least 2 hours prior to departure. For international flights, check-in is required at least 3 hours in advance.
Health Concerns:-
Passengers are responsible for meeting any health requirements set by airlines, including carrying necessary medical documentation.
Working Hours:-
Punjab Travelz operates during business hours and is not available on weekends or public holidays. We cannot accommodate queries outside of our working hours.
Taxes and Fees:-
In addition to ticket prices, passengers may incur taxes imposed by different countries, which are subject to change without notice.
Advertising/Promotional fares includes certain restrictions . Any changes to booking could experience high penalties. Please confirm all the details at the time of booking.
Punjab Travelz operates as a travel and booking agent, facilitating the sale of various travel-related products on behalf of numerous transport, accommodation, and other wholesale service providers, including airlines, coach operators, rail services, and cruise lines. Our primary responsibility is to make travel bookings on your behalf and to arrange the necessary contracts/arrangements between you and these service providers. However, it is important to note that we do not bear any responsibility for the services provided, nor do we offer any warranties or representations regarding their quality. Should you encounter any issues, your legal recourse lies with the specific service provider rather than Punjab Travelz . If a travel service provider is unable to fulfill their obligations, any remedies or claims must be directed to them, not to Punjab Travelz .